Total Quality Management

Total Quality Management

Total Quality Management

INTRODUCTION

1. Quality Management
2. Various dimensions of quality with examples
3. Deming�s Philosophy
4. Quality Planning
5. The barriers to TQM implementation and Deming Philosophy
6. Evolution of quality
7. Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)
8. Important Questions and Answers: Quality Management

TQM PRINCIPLES

1. Leadership
2. Quality Council
3. Seven Steps to Strategic Quality Planning
4. Quality Statements
5. Customer Satisfaction
6. Tebouls Model of customer satisfication
7. Customer Retention
8. Motivation Concept of Motivation
9. Theories of Motivation
10. Herzberg�s Two Factor Theory
11. Empowerment
12. Job Enrichment Vs Job Empowerment
13. Teams
14. Characteristics of Successful Teams
15. Stages of Team Development
16. Recognition and Reward
17. Importance of Performance Appraisals
18. Benefits of Employee Involvement
19. The PDCA Cycle
20. 5-S: Housekeeping
21. Kaizen
22. Supplier Partnership
23. Partnering
24. Supplier Selection
25. Supplier Rating
26. Aspects of Employee Involvement
27. Intrinsic Vs Extrinsic Rewards
28. Customer complaints (feedback)
29. Continuous Process Improvement (CPI)
30. Important Questions and Answers: Total Quality Management (TQM) Principles

TQM TOOLS AND TECHNIQUES I

1. Seven tools of quality
2. New Seven management Tools
3. Management Tool: Affinity Diagram
4. Management Tool: Relations Diagram
5. Management Tool: Tree Diagram
6. Management Tool: Matrix Diagram
7. Matrix Data Analysis Diagram
8. Management Tool: Arrow Diagram
9. Six Sigma
10. Benchmarking
11. Failure Mode and Effects Analysis
12. Important Questions and Answers: Total Quality Management Tools & Techniques
13. The seven traditional tools of quality
14. New management tools
15. Types of Benchmarking
16. Failure modes and effects analysis (FMEA)
17. Timing of FMEA
18. Benchmarking process

TQM TOOLS AND TECHNIQUES II

1. TQM Tools And Techniques
2. Quality Function Deployment
3. Taguchi�s Quality Loss Function
4. Maintenance development stages
5. Total Productive Maintenance
6. Quality costs
7. Voice of the customer
8. Design of FMEA document
9. Different types of needs
10. Major benefits of quality function deployment (QFD)
11. Quality circles
12. Organisational structure
13. Important Questions and Answers: Total Quality Management Tools and Techniques

QUALITY SYSTEMS

1. ISO 9000 STANDARDS
2. Need of Quality system
3. ISO 9000:2000 Quality Systems
4. Need for ISO 9000- ISO 9000-2000 Quality System
5. QS 9000 � ISO 14000 � Requirements
6. ISO 9000 Documentation and Documentation Hierarchy
7. Clauses in ISO 9001
8. ISO 14000 - Environmental Management systems
9. Processes of Software Quality Management
10. Cost of Quality
11. Concepts and Benefits of ISO 14000
12. Important Questions and Answers: Quality Systems